We continue to incorporate changes to standard operating procedures in our commitment to protect our team members and our valued customers.
Working hard to serve you
At Domino’s, we work hard to serve our customers. We want to be there for you in these uncertain times to provide you with a quality, safe food option.
The health and safety of our customers and staff are of the utmost importance. Therefore, we have implemented Zero Contact Delivery and Carryout and will be closing the lobbies of our stores to protect both our customers and hard-working staff.
Cleanliness and Sanitation
We have implemented several precautions based on the advice of the Canadian Health Authority. We have increased the frequency of the disinfection of all food contact surfaces (as well as our delivery bags), and other surfaces that are frequently touched by team members and customers. Regular handwashing procedures have always been a part of our required practices, but we are putting procedures in place to increase the emphasis on frequent handwashing and other related measures.
Zero Contact Carryout
If you prefer carryout to delivery, you can now also pick up your order while limiting your interaction with our staff. Place your order for carryout with any ordering method and you will automatically be enrolled in Zero Contact Carryout.
When you arrive at the store, call the store and let them know you are there. Your order will be brought out to you and left on the hood of your car. If you are not picking up your order in a vehicle, your order will be placed on a table or chair outside the front door. This surface is sanitized after every order.
Zero Contact Delivery
We will now be implementing Zero Contact Delivery in order to limit interaction with our delivery experts. At checkout, use the Delivery Instructions for Driver box to let your store know where you would like your order to be placed.
One of your store’s delivery experts will notify you that your pizza has arrived. They will place your order on a safe and clean surface in the location specified. The delivery expert will move back to a safe distance and wait until you arrive.
Using the Delivery Instructions for Driver box, let your store know where you would like your order to be placed. Pre-payment and pre-tipping are options that can make your delivery more efficient.*These features may not be available at all store locations.
One of your store’s delivery experts will notify you that your pizza has arrived.
Your delivery expert will place your order on a safe and clean surface in the location specified in the Delivery Instructions for Driver box.
The delivery expert will move back to a safe distance and wait until you arrive.
Legal Stuff: ©2020 Domino’s IP Holder LLC. Domino’s®, Domino’s Pizza® and the modular logo are registered trademarks of Domino’s® IP Holder LLC.
While Domino’s and its affiliates do their best to accommodate a customer’s delivery instructions, they cannot guarantee that a customer’s request, including for Zero Contact delivery and carryout, can or will be honored by a store. Domino’s and its affiliates reserve the right to use the delivery process that they deem necessary or appropriate in their sole discretion. Domino’s and its affiliates are not responsible for errors or mistakes that may occur during the delivery.